Text copied to clipboard!
Title
Text copied to clipboard!Hotel Front Desk Supervisor
Description
Text copied to clipboard!
We are looking for a dedicated and experienced Hotel Front Desk Supervisor to join our team. The ideal candidate will have a strong background in hospitality management and a passion for providing exceptional customer service. As a Hotel Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive a warm welcome and efficient service. You will manage a team of front desk agents, providing training, support, and guidance to ensure that all team members are performing at their best. In this role, you will also handle guest complaints and issues, working to resolve them quickly and effectively. You will be responsible for maintaining accurate records, managing reservations, and ensuring that all front desk procedures are followed. The ideal candidate will have excellent communication and organizational skills, as well as the ability to multitask and work well under pressure. If you are a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Oversee daily front desk operations.
- Ensure all guests receive a warm welcome and efficient service.
- Manage and train front desk staff.
- Handle guest complaints and issues promptly and effectively.
- Maintain accurate records and manage reservations.
- Ensure front desk procedures are followed.
- Coordinate with other departments to ensure guest satisfaction.
- Monitor and manage front desk inventory and supplies.
- Prepare and manage front desk schedules.
- Conduct regular performance evaluations for front desk staff.
- Implement and enforce hotel policies and procedures.
- Assist with check-in and check-out processes as needed.
- Ensure the front desk area is clean and organized.
- Handle cash and credit card transactions accurately.
- Provide information about hotel services and local attractions.
- Assist with special requests and VIP services.
- Monitor guest feedback and implement improvements.
- Ensure compliance with health and safety regulations.
- Assist with training new employees.
- Perform other duties as assigned by management.
Requirements
Text copied to clipboard!- High school diploma or equivalent; degree in hospitality management preferred.
- Minimum of 2 years of experience in a front desk or customer service role.
- Previous supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure.
- Proficiency in hotel management software and Microsoft Office.
- Strong problem-solving skills.
- Ability to handle cash and credit card transactions accurately.
- Knowledge of hotel policies and procedures.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Customer-focused attitude.
- Attention to detail.
- Ability to train and motivate staff.
- Professional appearance and demeanor.
- Ability to stand for long periods of time.
- Strong leadership skills.
- Ability to handle confidential information.
- Knowledge of local attractions and services.
- Ability to speak multiple languages is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a front desk or customer service role?
- How do you handle difficult or upset guests?
- What strategies do you use to motivate and train your team?
- Can you provide an example of a time when you resolved a guest complaint?
- How do you ensure that front desk procedures are followed?
- What do you think is the most important quality for a Hotel Front Desk Supervisor to have?
- How do you manage your time and prioritize tasks?
- Can you describe a time when you had to handle multiple tasks at once?
- How do you stay organized in a fast-paced environment?
- What experience do you have with hotel management software?
- How do you ensure accuracy when handling cash and credit card transactions?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle scheduling and managing front desk staff?
- What steps do you take to ensure guest satisfaction?
- How do you stay updated on hotel policies and procedures?
- Can you describe a time when you had to enforce a hotel policy?
- How do you handle feedback from guests and staff?
- What do you do to maintain a positive work environment?
- How do you ensure compliance with health and safety regulations?
- What do you enjoy most about working in the hospitality industry?
